Administer

Alarm routing & escalation

Channels enabled
4 / 4
Routing rules
5
Critical ack SLA
5 min

Delivery channels

In-app feed — All signed-in operators
Shift-lead email — shift-leads@zalaelectronics.hu
SMS gateway — On-call roster (rotating)
Andon tower lights — SMT-1 / SMT-2 cell towers

Routing rules by alarm kind

Channels
Missing reelWarningIn-app feed, Andon tower lightsLine lead on shift
Timeout graceWarningIn-app feedLine lead on shift
Sensor faultCriticalIn-app feed, Shift-lead email, SMS gatewayTechnician on-call
Battery lowInfoIn-app feedTechnician on-call
Controller offlineCriticalIn-app feed, Shift-lead email, SMS gatewaySite admin (Varga Zoltán)

Acknowledgement SLA

Info
Warning
Critical
Minutes allowed before an unacknowledged alarm counts as an SLA breach.

Escalation ladder

Unacknowledged after 5 min Line lead on shift
Unacknowledged after 15 min Technician on-call
Unacknowledged after 30 min Site admin (Varga Zoltán)

Quiet hours

Between 22:00 and 6:00 CET, only alarms at or above the selected severity page the on-call target.

Delivery log

Note
19 Jul 2026, 08:22SMS gatewayOn-call roster Deliveredsensor-fault DEV-XG-014 escalation tier 2
18 Jul 2026, 23:05Shift-lead emailshift-leads@zalaelectronics.hu Deliveredcontroller-offline CTRL-XG-02
17 Jul 2026, 16:12SMS gatewayOn-call roster Failedgateway timeout — retried on ch-email
  • SMS gateway
    Sent
    19 Jul 2026, 08:22
    Status
    Delivered
  • Shift-lead email
    Sent
    18 Jul 2026, 23:05
    Status
    Delivered
  • SMS gateway
    Sent
    17 Jul 2026, 16:12
    Status
    Failed