Journeys

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Alarm escalation routing configured

Severity-to-channel routing and an acknowledgment SLA — the "acknowledged delivery" PLAN §5 requires.

Administrator Line lead
Slug
alarm-routing
Steps
3
Steps live
3 / 3

Steps

  1. Critical alarm class identified as needing escalation beyond the in-app feed

    S1 · Operate
  2. Severity → channel/recipient mapping and on-call schedule configured

    S6 · Administer
  3. In-app delivery still confirmed here — routing adds channels, does not replace this feed

    S0 · Shell & session